Refund policy
Damaged, defective or lost orders
If your order arrives damaged, stops working because of a defect, or never arrives, we'll make it right with a free replacement or a full refund, and you won't need to send anything back.
To start a claim, contact us through our Contact page within 14 days of delivery (or within 30 days of your order date if it never arrived). Please include your order number and a photo or short video showing the issue.
Once we confirm the claim, we'll ship a replacement or issue a refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
Change-of-mind returns
We don't accept returns or exchanges for change of mind, wrong color chosen, or items that work as described. Please check the product details and color before ordering.
Cancellations
We can cancel an order if you contact us within 12 hours of placing it and it hasn't shipped yet.
Questions
Reach us any time through our Contact page.
p>Damaged, defective or lost ordersWe check every Dusk Light before it ships. If your order arrives damaged, stops working because of a defect, or never arrives, we'll make it right with a free replacement or a full refund, and you won't need to send anything back.
To start a claim, contact us through our Contact page within 14 days of delivery (or within 30 days of your order date if it never arrived). Please include your order number and a photo or short video showing the issue.
Once we confirm the claim, we'll ship a replacement or issue a refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
Change-of-mind returns
We don't accept returns or exchanges for change of mind, wrong color chosen, or items that work as described. Please check the product details and color before ordering.
Cancellations
Orders ship fast, so we can only cancel an order if you contact us within 12 hours of placing it and it hasn't shipped yet.
Questions
Reach us any time through our Contact page.